Polski
The online store COLOSTRUMPOLSKA.pl, operating at www.colostrumpolska.pl
is run by Colostrum Polska Spółka z ograniczoną odpowiedzialnością with its registered office in Olsztyn at ul. Grunwaldzka 14A/34, 10 – 124 Olsztyn, entered into the register of entrepreneurs kept by the District Court in Olsztyn under the KRS number: 0000676357 , NIP number 5662018183 , REGON number 367203606 , e-mail address: info@colostrumpolska.pl
The person responsible for running the online store and implementing contracts concluded through it is Colostrum Polska Sp z o.o. Any inquiries, complaints or other issues regarding the operation of the store may be directed to the e-mail address: info@colostrumpolska.pl or by phone: +48 500 102 330.
Definitions :
Order processing time - the time in which the Store will complete the order and send it for shipment using the delivery method chosen by the Customer;
Working days - all days of the week from Monday to Friday, excluding public holidays;
Delivery - the actual act of delivering to the Buyer by Colostrum Polska, through the Supplier, the Product specified in the Order.
Supplier - an entity providing transport services with which Colostrum Polska cooperates in the scope of Product Delivery.
Form - a script constituting a means of electronic communication, enabling placing an Order in the Store or performing other activities in the Store;
Customer/Consumer - a natural person who is over 18 years of age and has full legal capacity, a legal person and an organizational unit without legal personality, but which can acquire rights and incur liabilities on its own behalf, and which will enter into a legal relationship with the Seller within the scope of the Store's operations.
Customer Account - Electronic Service, marked with an individual name (login) and password provided by the Customer, a set of resources in the Service Provider's IT system in which data provided by the Customer and information about activities within the Store are collected;
Civil Code - the Civil Code Act of April 23, 1964 (Journal of Laws 1964, No. 16, item 93, as amended).
Newsletter - Electronic Service, electronic distribution service provided by the Service Provider via electronic mail (e-mail), which enables all Customers using it to automatically receive periodic messages from the Service Provider (newsletters), containing information about the Website, including new products or promotions in the Store.
Card payment - payment made by payment card on-line via PayU.
Privacy Policy - a document containing the information required by Art. 13 GDPR and regulations relating to the use of cookies by the Website and the Online Store.
Bank transfer - payment made by the Customer at a bank, via an online or stationary account or at a post office;
Electronic transfer - payment made by the Customer via the PayU service;
Regulations - these regulations.
GDPR - Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Store - the Service Provider's online store available at the following address: www.colostrumpolska.pl.
Goods or Product - a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
Agreement - a distance contract regarding the purchase Goods, concluded as a result of the Customer placing an Order in the Store and its acceptance by the Seller;
Electronic Service - a service within the meaning of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws 2017.1219, as amended), provided electronically by the Service Provider to the Customer via Website;
Order - an instruction to purchase the Goods placed by the Customer using means of
I. Acceptance and fulfillment of orders
The store sells goods and services via the Internet. Information about goods is published by the Store on the website www.colostrumpolska.pl . The Customer may contact the Store via e-mail by sending a message to the following address: info@colostrumpolska.pl or by phone at +48 500 102 330.
1. Orders from Customers are accepted via the website www.colostrumpolska.pl , Immediately after placing the order, the Customer receives an e-mail message that the order has been received by the Store and its verification will begin.
2. The sales contract between the Store and the Customer is concluded after the Customer places the order.
3. In the order, the Customer makes:
a. select the ordered goods
b. indicate the method of delivery and the delivery address and the address to which the proof of purchase is to be issued (these may be different addresses),
c. select the method of payment
4. The store starts processing the order after receiving the payment for the ordered goods (not applicable to cash on delivery orders).
5. Failure to receive payment for the goods within 7 days will result in the Store not accepting the Customer's offer submitted as part of the order.
6. The order will be processed provided that the goods are available in the warehouse or from the Store's suppliers. In the event of unavailability of some of the goods included in the order, the Customer is informed about the status of the order and decides on the method of its implementation (partial implementation or cancellation of the entire order and refund in the case of payment in advance).
7. If the goods are unavailable (no goods in stock or from the Store's suppliers) and the Customer's order cannot be fulfilled, the Store will inform the Customer about the impossibility of fulfilling the order placed by him. If the Customer has paid for the goods - the Store will refund the Customer the amount due for the goods within 14 (fourteen) calendar days of canceling the order.
8. After verifying the order, the Store will send an e-mail to the Customer's address:
a. confirming the acceptance of one or more individual offers for Products submitted as part of the order and confirming the conclusion of the sales contract;
b. information about the impossibility of accepting all offers for products submitted as part of the order,for the reasons indicated in point I, point 5 (lack of payment);
c. information about the inability to accept all or part of the offers submitted as part of the order for the reasons indicated in point I, point 6 and 7 (lack of availability of goods).
9. The sales contract is concluded when the Store confirms acceptance of the order for execution, i.e. delivery to the Customer of the e-mail message referred to in point I, point 8a.
10. A limited number of goods are intended for promotional sales and sales, and orders are processed in the order in which confirmed orders for these goods are received, until stocks covered by this form of sales are exhausted.
11. A proof of purchase is issued for each order - a VAT invoice.
II. Changes to orders
1. The Customer may make changes to the order until it is completed (i.e. until the order is ready for shipment). The customer may withdraw the order in its entirety until it is shipped.
2. The above changes can be made by contacting the Customer Service Office via e-mail info@colostrumpolska.pl or by phone at +48 500 102 330.
3. Modifications to orders regarding changes to: the Customer's address, delivery address and those containing orders to return overpayments will only be accepted if the instruction is submitted via the contact form on the website www.colostrumpolska.pl
III. Prices of goods
1. All prices of goods posted on the Store's website are given in Polish zloty and include VAT.
2. The price given for each product is binding at the time the Customer places the order.
3. The Store reserves the right to change the prices of goods in the Store's offer, introduce new goods to the Store's offer, conduct and cancel promotional campaigns on the Store's website or make changes to them. The above right does not affect the prices of goods in orders placed before the date of entry into force of the price change, terms of promotional campaigns or sales.
4. In the case of orders with a discount code, purchasing for a company is not possible.
IV. Order processing time
1. The estimated time to prepare the order for shipment is 2 to 3 business days. The maximum order processing time is 3 business days. The average time to prepare an order for shipment is approximately one day. This is the time that elapses from accepting the order for processing to sending the package from the Store using the delivery method chosen by the Customer, and only business days are taken into account. An order for goods with different lead times is sent when the entire order is completed, the shipping date is determined based on the goods with the longest lead time. The store starts processing the order after receiving payment for the ordered goods (does not apply to cash on delivery orders)
Note: During promotional campaigns, the delivery date may be extended.
2. Orders are delivered via a selected courier company to the address indicated by the Customer.
3. Method and date of delivery declared by the carrier in Poland:
Delivery is carried out via:
• DPD courier company - delivery time maximum 3 business days;
• InPost courier company – delivery time maximum 3 business days;
The deadlines given above are the deadlines declared by the courier company.
V. Delivery costs
1. The delivery costs of the ordered goods are borne by the Customer.
After selecting the products, the basket will automatically calculate the shipping costs of the products available in our offer.
Please select the appropriate shipping costs, if incorrectly selected, the fee will be calculated in accordance with the information provided.
VI. Damage incurred during transport
Applies to Consumers:
1. In the case of a consumer distance purchase, our store always bears the risk of accidental damage or loss of items during transport.
2. If the ordered products are delivered with obvious damage caused during transport, please report such defect to the deliverer as soon as possible and contact us.
3. A delay in reporting such a complaint or making contact has no consequences for your statutory rights (described below in the section regarding complaints) and their satisfaction.
4.However, faster reporting helps us pursue our claims against the carrier or transport insurer.
VII. Right to withdraw from the contract
1. Pursuant to the Act of May 30, 2014 on consumer rights, a customer who is a consumer may resign from the goods purchased in the Store without giving a reason within 14 days from the date of receipt of the shipment. To exercise the right to withdraw from the contract, you must inform us COLOSTRUM POLSKA Sp. z o. o., Grunwaldzka 14A/34, tel: +48 500 102 330 , e – mail: info@colostrumpolska.pl Please enter your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post or e-mail). You can use the model withdrawal form, but this is not obligatory.
You can also complete and send the contract withdrawal form or any other clear declaration electronically on our website www.colostrumpolska.pl . If you use this option, we will immediately send you confirmation of receipt of information about withdrawal from the contract on a durable medium (e.g. by e-mail).
In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires. In order to meet the deadline for withdrawal from the contract, it is sufficient for the Customer to send information regarding the exercise of the right to withdraw from the contract before the deadline for withdrawal from the contract expires. A sample withdrawal form is available at this link: Contract withdrawal form.
2. The store refunds the amount due for the returned goods immediately, but no later than within 14 days from the date of receipt of the Customer's declaration of withdrawal from the contract. The store will refund the payment using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
The store is obliged to refund all payments incurred by the consumer, including the costs of delivering the goods (in the amount of the cheapest method of delivering the item offered by the store).
3.The store is obliged to collect the goods from the customer, no later than within 14 days from the date on which he withdrew from the contract. The store bears the return costs.
VIII. Right to withdraw from the contract - digital content:
Right to withdraw from the contract
You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal from the contract expires after 14 days from the date of conclusion of the contract.
To exercise the right to withdraw from the contract, you must inform us – Colostrum Polska Sp. z o. o., ul. Grunwaldzka 14A/34 10 – 124 Olsztyn, Poland, info@colostrumpolska.pl , telephone: +48 500 102 330 about your decision to withdraw from this contract by means of an unambiguous statement (for example a letter sent by post or e-mail). You can use the sample withdrawal form, but this is not obligatory.
In order to meet the deadline to withdraw from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract expires.
Effects of withdrawal from the contract
In the event of withdrawal from this contract, we will refund to you all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund.
IX. Payment methods
1. When ordering home delivery, you can pay for the ordered goods in cash on delivery or choose another form of payment:
• payment in the PAYU or PAYPAL system,
2. In the case of selected products, the Store reserves the right to exclude some methods of delivering orders or forms of payment for the order.
3. The Store reserves the right to exclude the form of payment for the order:
"cash on delivery" for the Customer,who does not collect two consecutively sent cash on delivery orders delivered by a courier company. After disabling this
form of payment, the Customer may use the following payment methods: electronic transfer, bank transfer. The "cash on delivery" form of payment is restored for
a given Customer after placing and receiving another order with the form of payment by electronic or bank transfer.
X. Complaints
Complaints
Colostrum Polska Sp. z o. o.
ul. Grunwaldzka 14A/34, 10 – 124 Olsztyn
e – mail: info@colostrumpolska.pl
Our customer service is at your disposal: from Mon to Fri from 8 a.m. to 4 p.m.
Complaints:
1. The store is obliged to provide the customer with goods without defects.
2. The Store is responsible for the lack of conformity of goods purchased in the Store in accordance with the principles set out in the Civil Code.
3. The complaint should be submitted by the Customer in writing to the above address, providing information regarding the type and date of occurrence of the non-compliance.
4. If the sold Product is inconsistent with the contract, the Customer may:
a. submit a declaration of price reduction or withdrawal from the sales contract, unless the Store immediately and without excessive inconvenience to the Customer replaces the goods that do not comply with the contract with correct ones or removes the defect. The Customer cannot withdraw from the contract if the defect of the Product is irrelevant;
b. demand replacement of the product with one consistent with the contract or removal of the defect.
with reservations and on the terms specified in the relevant provisions of the Civil Code.
5. If the Customer is a consumer, he may, instead of removing the defect proposed by the Store, demand replacement of the Product with one consistent with the contract or instead of replacing the Product, demand removal of the defect, unless bringing the Product into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Store. When assessing excessive costs, the value of the Product in accordance with the contract, the type and significance of the defect found, and the inconvenience to which the Customer would be exposed to another method of satisfaction are taken into account.
6. The store is liable under warranty, if the non-compliance of the goods with the contract is found within two years from the date of delivery of the Product to the Customer. A claim for removal of a defect or replacement of the Product with one compliant with the contract expires after two years from the date of detection of non-compliance, however, in the case of an Order placed by a Consumer - the limitation period may not end before the deadline referred to in the first sentence.
Applies to Entrepreneurs: (except for natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons - the so-called "quasi-consumers", i.e. sole proprietorships exercising certain consumer rights): in the case of a sales contract concluded with an Entrepreneur, pursuant to Art. 558 § 1 of the Civil Code, the liability of our online store under the warranty for defects is excluded.
7. Complaints are considered within 14 days from the date of notification. The customer will be informed about the status of his complaint by e-mail or telephone.
XI. Personal data
1. By placing an order in the Store, the Customer consents to placing his or her personal data in the address database and to their processing for the purposes of implementing the contract.
Providing personal data by the Customer is necessary for the Store to complete the order. The customer is responsible for providing false personal data.
2. Personal data is protected in accordance with the applicable Act of May 25, 2018 "On the Protection of Personal Data" (Journal of Laws of 2018, item 1000) in a way that prevents access by third parties
3. All rules regarding the processing of personal data and their protection, including the Customer's rights related to personal data, are described in detail in the Policy Privacy available on the Store's website: (add a link to the Privacy Policy)
XII. Out-of-court methods of dealing with complaints and pursuing claims.
1. The use of extrajudicial methods of dealing with complaints and pursuing claims is voluntary. The provisions presented below are informative and do not constitute an obligation of the Store to use extrajudicial means of resolving disputes.The Seller's declaration of consent or refusal to participate in the proceedings for out-of-court resolution of consumer disputes is submitted by the Store in writing or another durable medium if, as a result of a complaint submitted by the Customer who is a consumer, the dispute has not been resolved.
2. The principles of conducting proceedings for out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this regard are specified in the provisions of law (including in particular the Act of 23 September 2016 on out-of-court resolution of consumer disputes, Journal of Laws of 2016, item 1823) or in the regulations applied by relevant entities competent in the field of resolution of consumer disputes. Detailed information regarding the possibility for a Customer who is a Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, may be available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection, in particular also at the following website address of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection maintains a public register of entities authorized to conduct proceedings for out-of-court resolution of consumer disputes.
3. The Customer who is a Consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
a. The customer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to resolve a dispute arising from the concluded sales contract;
b. The customer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended), with a request to initiate mediation proceedings regarding out-of-court resolution of the dispute between the Customer and the Store;
c. The Customer may obtain free assistance in resolving the dispute between the Customer and the Store,using the help of a district (municipal) consumer ombudsman or a social organization, whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers);
d. The customer may submit a complaint via the ODR online platform: http://ec.europa.eu/consumers/odr/ . The ODR platform is also a source of information on forms of out-of-court resolution of disputes that may arise between entrepreneurs and consumers.
XIII. Final provisions
1. The sales contract is concluded between the Customer and Colostrum Polska Sp. z o. o. based in Olsztyn. The essential provisions of the concluded contract are recorded, secured and made available by printing and sending the proof of purchase to the customer along with the shipment.
2. The goods presented on the Online Store's website do not constitute an offer within the meaning of the Civil Code.
3. The court competent to hear disputes arising from the sales contract is the court competent for the registered office of the defendant or the court competent for the place of execution of the contract.
4. In matters not regulated in these Regulations, the provisions of generally applicable law, including the Civil Code and the provisions of the Consumer Protection Act, shall apply. .
5. In the case of Customers who are not consumers, the provisions of Section VII of these Regulations "Right to withdraw from the contract" do not apply.
6. The Store may amend these Regulations (except for the provisions relating to Customers who are not consumers, which may change at any time) in the event of at least one of the important reasons indicated below
a. a change in the legal provisions regulating the sale of Products or the provision of services by electronic means by the Store affecting the mutual rights and obligations specified in the contract concluded between the Customer and the Store or a change in the interpretation of the above legal provisions as a result of judgments courts, decisions, recommendations or recommendations of offices or bodies competent in a given field;
b. change in the method of providing services due to technical or technological reasons (in particular updating the technical requirements indicated in these Regulations);
c. changing the scope or provision of services to which the provisions of the Regulations apply, by introducing new, modifying or withdrawing existing functionalities or services covered by the Regulations by the Store.
7.In the event of changes to the Regulations, the Store will make the consolidated text of the Regulations available by publication on the Store's website and by means of a message sent to the e-mail address provided by the Customer when concluding the contract, which the Parties consider as introducing information about the change into the means of electronic communication in such a way that the Customer can read its content.
8. The change to the Regulations comes into force 14 days from the date of sending information about the change. In the event of changes to the Regulations, the Customer who is a Consumer has the right not to agree to the new provisions. In such a situation, the Consumer has the right to terminate the contract with the Store, which may result in the termination of the provision of services by the Store. Termination of the contract should be submitted in writing or electronically, in accordance with applicable law.
Date of publication of the regulations: October 1, 2024